Track the Performance of Work from Home Sales Reps
Tips to
Track the Performance of Work from Home Sales Reps
Tracking the
performance of work from home sales reps is not an easy task for most of the
managers and employers. Often they face multiple and immense challenges to
manage their sales reps and track their performance. Since working from home
also involves flexible hours, so it can be difficult to determine how much work
your sales reps get done in a day. It becomes a herculean task to evaluate
metrics like sales reps’ productivity, daily performance, tasks completed, and
so on.
Determining and
tracking what your sales reps are doing is relatively easy in a traditional
office environment. As all your sales reps are in one place so it becomes easy
to communicate and manage the sales objectives.
However, managing
sales reps that are working from home poses several challenges. But, this does
not mean that managing and tracking the performance of work from home sales
reps is impossible. There are a plethora of advanced tools and applications
available for senior management which every organization should opt for.
Here we are with
a few effective tips and tricks that can help senior management to monitor the
performance of work from home sales reps and can also increase their
productivity.
Set Clear Expectations:
Keep your sales reps informed about what your expectations are. Tell them the
number of hours you are expecting them to work. Also, set certain deadlines for
sales projects and conduct weekly online meetings to achieve specific
milestones.
Create a Workflow: Another
tip that helps in enhancing the productivity and tracking the performance of
work from home sales reps is by creating a workflow. It involves establishing
clear task objectives, listing the deliverables, and setting a timeline. The
purpose of creating a workflow is to avoid possible mistakes that may arise. It
also ensures that your work from home sales reps function like a well-oiled
machine that eventually simplifies your job of monitoring the performance.
Use Communication Tools:
Being a responsible manager it is your utmost priority to communicate and
collaborate with your work from home sales reps seamlessly. You can establish
this seamless communication through various communication tools like Skype,
Gmail-Hangout, etc. These tools enable you and your work from home sales reps
to be on the same page. By using these communication tools you can hold sales
team meetings via video conference too. These communication tools also act as
file-sharing tools that enable you and your sales team to share files
instantly. Hence, these tools are effective in monitoring the productivity of
your work from home sales reps.
Use Monitoring Tools: Last but
not least is to use monitoring tools that are effective in determining what
your work from home sales reps did. In the market, you can easily find many
cell phone monitoring applications that enable senior management and employers
to assess the activity that happens over their work from home sales reps’
phone. These monitoring tools enable senior management to keep a track of the
online activity of their work from home sales reps. They can check call logs,
track emails and can also calculate the screen time of work from home sales
reps.
